Return Policy

At Jasma Jewelry, we are dedicated to providing exceptional customer service and ensuring your complete satisfaction. Your happiness is our top priority, and we are committed to addressing any concerns regarding your order with the utmost professionalism and care.

To ensure a smooth return process, please contact our support team at jasmajewels@gmail.com, including a photo of the item in its original packaging if there are any quality or sizing concerns.

When submitting a return request via email, please use the subject line "Return" and provide a detailed explanation of the issue for efficient processing.

Our Return Policy allows for returns and exchanges within 30 days of delivery. After this 30-day period, returns or exchanges are not accepted. This policy applies exclusively to original purchases and does not cover items that have already been exchanged.

To qualify for a refund or exchange, items must be returned in their original condition with all tags attached.

Please be advised that due to hygiene concerns, all earrings are final sale, however we are here to support you for any damaged items you received. 

Although we offer complimentary shipping on all orders, please note that return shipping costs are the responsibility of the customer.

For any questions or inquiries regarding returns, please feel free to contact us at jasmajewels@gmail.com

Your satisfaction is our priority, and if you encounter any issues with your order, our support team is here to assist and ensure a satisfactory resolution.